Settings and Limitations in offers & articles

Hard to understand what everything is for? Here follows a thorough explanation of the different settings in the setting section.

Scheduling
Number of days the communication will be visible after registration in app
When should the customer have registered in the app to receive the offer/article?

Availability
Available on days 
Available through dining type
Available on sales channels

Push setting
When does the customer have to pick up their order? 
Restrict offer to specific stores

 

Amount and usage of offer

Amount of offers that can be redeemed
Allow offer to be used in the same order more than one time?
How many times can a customer redeem a offer?
Can this be combined with other offers?

 



The settings may vary depending on the type of offer or article, some have more some have less. 

 Scheduling

This is where you select the dates for when you want the offer or article to start and end.
Both start and end dates are mandatory to fill in. 

  1. Click on the text "Start date"
  2. A calendar will appear, click on the date you like your offer or article to start.
  3. Click on the date you wish it to end. Click on the arrows to change the month if you like to select a long time period.

 

 

Number of days the communication will be visible after registration in app

This setting is useful if you like to communicate to or premiere new customers but not let the communication to be visual to long in the app. 
Leave it empty if you want it to be visible the whole period the article/offer is scheduled.

  1. Click in the Days-box and enter a number.

Example, "A welcome to new customers":Set up an article for a long time period (e.g. 6 months) to target all new customers under that period. Enter "14" in the setting Days.



Now the customers will receive and have access to the article the first 14 days after they have been verified as members. 

 

When should the customer have registered in the app to receive the offer/article?

You can use this if you like to target members who have signed up in a certain time period e.g. new members under December (for that enter the start date 1 Dec and end date 31 Dec). Or if you like to reach all members that sign up from now and onwards (just enter the start date).

  1.  Anytime is preselected and needs no action from you. 
    If you want Specific dates, click at the button.
  2. Specific time: You can select either a From date or a To date or both From and To.
    Click in the Date box to select a date.


 


Availability

Available on days 

Here you can select whether the offer should apply to all days, weekends or only specific days of the week. All days are selected from start, deselect the the days you dont want by clicking on the name of it. 

Available through dining type

Here you can select whether the offer should apply if the customer that eats at the restaurant "Eat in" and or purchases the order for "Takeaway" . Deselect a dining type by clicking on the name of it. 

Available on sales channels

Here you can select if you want your offer/article to only be shown in the app or web or in both sales channels. Deselect a sales channel by clicking on the name of it. 

 

Push setting

You can send a push notification if you like to notify your members/desired target group about the offer/article. The push will be sent on the morning of the start date of your offer/article. You cannot send more than one push per offer/article.

  1. Click in the text box and write your message (max 100 characters). 

(Please keep in mind that too many push notifications can be annoying for the members

 

When does the customer have to pick up their order? 

This setting determines what time of the day the offer should be valid.
Example Lunchtime 11-14.



The customer can place the order at any time (in app/preorder) but not collect the order until the selected pick up time is reached. The customer needs to set the pickup time (according to the offer  between 11-14) in the app before payment to be able to see and use the offer if the order is placed at another time of the day. 
Click on the dropdown to select time for pickup. You can only select one timeslot.

Restrict offer to specific stores

Do you  want your offer only to be valid on one or a selection of restaurants?
Select the restaurants by clicking on the dropdown. You can select multiple restaurants.



The offer can only be used at the selected restaurants but all customers with the app will be able to see the offer in the app even if they never visit the restaurants the offer applies to.

 


 

Amount and usage of offer

 

Amount of offers that can be redeemed

Have you made a really good offer and want to limit how many offers can be redeemed?
Just click Specified number and enter your desired number in the input field.

 

Allow offer to be used in the same order more than one time?

If NO is chosen: You will limit the usage of the offer to only one at each purchase.

If Yes is chosen: The customer get the set % discount on the whole order and can use that on each redeem they have (next setting). That means that there are no limit on that specific purchase of how much the customer can purchase and get discounted.

 

How many times can a customer redeem a offer?

Here you can limit how many times a certain user can use an offer, select once or Specified number and enter that amount of redeems you like your customer to have. E.g. 3 = 3 uses.

For example: If you combine the two settings about limited uses above, you can e.g. set 100 uses, max 1 per user. All app users you have targeted will see this offer but it is the “first come” (först till kvarn) rule that will apply. When a user has used his/hers 1 redeem, the offer will disappear from his/her app but will still be visible for those who have not redeemed the offer. After all 100 uses have been redeemed the offer will disappear from all user's apps.


Can this be combined with other offers?

This setting determines if the offer can be used together with another offer. 

Example: Customer has received 2 offers, 10% on whole purchase and 50% on a sallad. 
Customer purchases  1 coffee, 1 drink and 1 salad.

If setting is NO: Customer has to choose which offer to use, ether 10% discount on whole purchase or 50% on the sallad  =  you can not use both of them in the same purchase.

If setting is YES: Customer will get 50% discount on the sallad and 10% discount on the coffee and drink. Note! NOT 50%+10% discount on the sallad, that will never happen. A product can only use one offer at a time.